Please refer to attachment
How_Windows7_connect_to_VPN_Server_L2TP_IPSec.pdf
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How Windows7 connect to VPN Server L2TP IPSec
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How to WOL via internet?
== Quoted from Wiki == http://en.wikipedia.org/wiki/Wake-on-LAN
Wake-on-LAN (WOL) is an Ethernet computer networking standard that allows a computer to be turned on or woken up by a network message. The message is usually sent by a program executed on another computer on the same local area network.
Wake-on-LAN is implemented using a special network message called a magic packet. The magic packet contains the MAC address of the destination computer. The listening computer waits for a magic packet addressed to it and then initiates system wake-up.
Therefore, the workaround to WOL via internet, the best way is to use a router / firewall that supports WOL. For example, the well known open source firmware Tomato.
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How to upgrade N4100 firmware to v1.3.04?
Please refer to the following link:
Upgrade N4100 firmware to v1.3.04
http://esupport.thecus.com/support/index.php?_m=downloads&_a=viewdownload&downloaditemid=44
Upgrade N4100 firmware to v1.3.04
http://esupport.thecus.com/support/index.php?_m=downloads&_a=viewdownload&downloaditemid=44
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How to upgrade N3200Pro firmware from v1.00.03 to v3.x?
Due to there are some limitation in N3200Pro firmware v1.00.03, if you want to upgrade the firmware from v1.00.03 to v3.x, please kindly upgrade the firmware to v1.00.06 first before upgrade to v3.x.
Here is the download link of v1.00.06:
http://www.thecus.com/Downloads/FW/M3800_N3200PRO/N3200PRO_FW_1.00.06.bin
Here is the download link of v1.00.06:
http://www.thecus.com/Downloads/FW/M3800_N3200PRO/N3200PRO_FW_1.00.06.bin
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How to resolve AFP permission issue, CNID DB error or .AppleDB er...
How to resolve AFP permission issue, CNID DB error or .AppleDB error.
If via AFP access NAS but get AFP permission issue, CNID DB error or .AppleDB error, please try from MAC via FTP or SAMBA access to NAS, if it is working correctly, and should related to .AppleDB issue, please try to remove following item via FTP or SAMBA, and then check from AFP again.
.AppleDB (folder)
.AppleDesktop (folder)
.AppleDouble (folder)
DS_Store (file)
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How to reset the N6850 N8850 N10850 (toptower) front panel red WA...
How to reset the N6850 N8850 N10850 (toptower) front panel red WARNING LED from OLED menu?
1. Press ENTER & password (default 0000)
2. Selcet “Reset Warning LED?”
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How to reset N299
Please press the reset button from the button
hole at N299 back panel between RJ-45 & cooling FAN (user's manual
page 81), and following reset N299 to factory default operation for
your reference:
- Power off N299.
- Hold the N299 RESET button and power UP N299.
- After 20 sec passed and release the RESET button.
- Waiting about 2~3 min with a beep sound for system reset completed.
- And than system back to default and system password back to "admin".
Following system default configuration for your reference:
- Admin password : admin
- WAN IP address : 192.168.1.100
- WAN IP Gateway : 192.168.1.1
- WAN Jumbo Frame Support : Off
- LAN IP : 192.168.2.254
- LAN Jumbo Frame Support : Off
- HTTP Port : 80
- HTTPS port : 443
6. Link N299 WAN Port to your PC directly.
7. Config your PC'IP to 192.168.1.111.
8. Open WEB browser or from Microsoft Internet Explorer to access http://192.168.1.100
9. If above steps doesn't working still, please contact with your Thecus reseller or distributor for RMA service directly.
N299 user’ manual link: http://www.thecus.com/download/manual/N299_UM_EN.pdf
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How to reset N2800 back to factory default.
How to reset N2800 back to factory default.
1. Download the attached zip file "N2800V1.013320008.zip".
2. Unzip the file "N2800V1.013320008.zip".
There should be a folder "N2800V1.013320008" and there will be a sub-folder "gofactory" and a file "usb_reset_password".
3. Prepare an empty USB drive and copy the folder "gofactory" and the file "usb_reset_password" to the USB drive.
4. Plug the USB drive to NAS
5. Power on NAS and the resetting process will be started automatically.
6. After the process is done, system will shutdown automatically and please remove the USB drive then.
7. Please power on NAS again and after the NAS is powered up successfully, the password should be default password "admin"
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How to reset my N3200 / N3200PRO?
The following is the procedure to reset the N3200/N3200PRO.
- Please configure your PC's IP to 192.168.1.111 and direct linking to N3200 LAN1/WAN (lower).
- Holder the N3200 reset button and power up N3200.
- After 30 seconds please release the reset button.
- Waiting about 1~2 min with a beep sound for system booting up completed.
- Open WEB browser (i.e. Microsoft Internet Explorer, Firefox..) to access http://192.168.1.100
- We would saw a WEB page and please choose Reset To Factory Default.
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How to make all memory for NAS, if installed 4GB memory or above ...
******************Since FW V2.04.1 please refer to following article******************
If need system support the memory over 4GB please update to latest V2.04.01.1 or above FW.
After firmware update & reboot, if ADMIN WEB UI->SYSTEM INFO->HARDWARE INFO show up to 3xxx MB only, please:
1. Download & unzip http://www.thecus.com/Downloads/beta/ATOM_RAM_4G.zip
2. Unzip the ZIP file, than install "Atom_default.patch" via firmware upgrade interface & reboot to fix this issue.
******************Before FW V2.04.1 please refer to following article******************
How to make all memory for NAS, if installed 4GB memory or above for N2800/N4800/N5550/N7510/N4510U.
Since firmware V2.03.08 or above firmware limited the memory to 4GB (Thecus default 2GB on NAS) from Intel ATMO specification, and reserved 1GB for Local Display function, if don't need the Local Display function, you could upload the "Atom_default.patch" via firmware upgrade interface and reboot NAS, and you will see the 4GB memory from NAS HW info interface.
1. Please download from http://www.thecus.com/Downloads/beta/ATOM_RAM_4G.zip
2. Unzip file, and upload "Atom_default.patch" from firmware interface.
3. After reboot NAS and we will see the 4GB memory available from NAS HW info interface.
*Once you need the Local Display function, please upload the "Atom_4G.patch" make system back to 4GB as above steps again. Or upload same version firmware again either.
**After firmware upgrade would make system back to 4GB and reserved 1GB for Local Display function, you have upload the patch again.
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How to count NAS BTU
How to count NAS BTU
Generally Thecsu NAS 1W about 4.265BTU/hr (Redundant power 4.2652BTU/hr ), thus we could converter from watt from power supply, also we could found the power supply specification from NAS specification: http://www.thecus.com -> Linux NAS -> and choose you model.
If you can't found you NAS mode please choose from www.thecus.com -> Linux NAS -> Archive or
http://www.thecus.com/product_archive.php?ARCHIVE=Y&PROD_TYPE_ID=1
EX1: N8900 specification about redundant power supply 500W or more, and should less than 700W depend on shipment condition, thus N8900 BTU will be:
500x4.2652=2132.6BTU/hr
700x4.2652=2985.64BTU/hr
EX2:
1U4600-S single power is 200W = 200x4.265=853BTU/hr.
1U4600-R redundant power is 250W = 200x4.2652=1066.3BTU/hr.
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How to configure subfolder ACL
How to configure subfolder ACL
1. The root folder (first level) need create from NAS ADMIN WEB page.
2. Subfolder need create from Windows, FTP or else protocol.
3. Subfolder ACL need configure from NAS ADMIN WEB page.
4. Each ALC page have a check box called RECURSIVE, this option would overwrite all subfolder since this folder.
5. WebDAV (Thecus T-OnTheGo app) service unsupported subfolder ACL permissions.
6. Due Winodws would auto save your share folder connection & permission in the background, please use FTP to test and able to avoid misunderstanding.
Realted tool -> https://filezilla-project.org/
Useful FAQ -> http://thecus.kayako.com/default_import/Knowledgebase/Article/View/541/0/three-ways-to-remove-windows7-saved-network-password
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How to configure port forward DDNS THECUSID / Thecus ID
How_to_configure_port_forward_DDNS_THECUSID-V0.1
Some user unable access NAS from internet smoothly or have configure UPnP port forward but not working sometime. Thus we arrange a guide for user step by steps to:
1. Configure NAS IP to correct static IP, Gateway & DNS.
2. Regist THECUS ID & 3rd party NO-IP DDNS service.
3. Configure port forward from ASUS & Netgear route.
4. Test from FTP & WEBDAV (Thecus T-OnTheGO)
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How to access data if NAS out of order or end of life? EOL
How to access data if NAS out of order or end of life?
1. Contact with your reseller, distributor or Thecus office for RMA request directly. And following reseller/distributor/office link for your reference:
http://www.thecus.com/wtb.php
http://www.thecus.com/about_contact.php
2. Thecus NAS support RAID roaming between same OS series, thus could roaming RAID HDD to another unit for data access.
3. Boot RAID HDD from Fedora live USB/DVD/CD from PC, and provide SSH connection for Thecus satff assemble the RAID for you to backup.
4. Contact Thecus Branch office and ship HDDs for our staff help you to backup or migrate data. (But could have additional labor charge)
5. Arrange another Thecus OS5 x64 NAS (non N2310 N4310 N25x0 N45x0) and provide SSH connection for we assemble the RAID for you to backup on another RAID volume in the same NAS or USB/SAMBA/FTP/etc. external backup.
Thecus RAID roaming table
http://thecus.kayako.com/default_import/Knowledgebase/Article/View/606/0/thecus-raid-roaming-table
Three ways to publish the NAS on the internet for Thecus to access and analysis
http://thecus.kayako.com/default_import/Knowledgebase/Article/View/57/0/three-ways-to-publish-the-nas-on-the-internet-for-thecus-to-access-and-analysis
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How can I obtain a replacement key to open the hard drive trays?
Dear Customers,
To obtain a key, please contact our local distributor directly. Please refer to the following link,
http://www.thecus.com/wtb.php
To obtain a key, please contact our local distributor directly. Please refer to the following link,
http://www.thecus.com/wtb.php
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Hot to upgrade N299 / N199 firmware to v1.00.24
Please refer to the following link:
Upgrade N299 / N199 firmware to v1.00.24
http://esupport.thecus.com/support/index.php?_m=downloads&_a=viewdownload&downloaditemid=46&nav=0,8
Upgrade N299 / N199 firmware to v1.00.24
http://esupport.thecus.com/support/index.php?_m=downloads&_a=viewdownload&downloaditemid=46&nav=0,8
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Email notification configure not working
Email notification configure not working
1. Please ensure the IP, DNS & Gateway been configured and able access to the mail server correctly.
2. Each EMAIL SERVER (SMTP SERVER) would having itself own authorization methods, as like the password for some WEB forums asking number only, but some need number and letter combine, thus we provide 6 kinds auth type to choose ON/PLAIN/CRAM-MD5/LOGIN/GMAIL/OFF & 3 Security type OFF/SSL/STARTTLS meet most 90% mail server need, thus if can't sending email successfully or have no idea about what auth type on the EMAIL/SMTP server, we could consult with SMTP admin or provide to know it is what kinds autho type, or just change the auth type and press test email button to verify what the auth type running on the EMAIL server or doesn't included with.
3. If have GMAIL account, we would try from GMAIL option to verify NAS have correct IP configuration.
4. For some server the “SMTP Account ID” just need the ID before the @, doesn’t need full email address.
EX: abc@123.com -> abc “SMTP Account ID”
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Does Thecus NAS support stackable function? How to use?
Thecus iSCSI NAS servers allow users to create iSCSI target volumes, whenever the need arises to expand storage capacity, up to 5 Thecus NAS devices can be stacked together using the built-in iSCSI initiator. These can be stacked through single network access like SMB or AFP acting as a share folder type.
The stackable function is working on all Thecus NAS with iSCSI, for example, TopTower N6850/8850/10850, XXX series (N2200XXX, N3200XXX, N5200XXX, N8200XXX, 1U4200XXX), N2800/N4800, N4100PRO, N4200 series, N0503, N5200, N5500, N5550, N7700 series, N8800 series, N8900 series, N12000 series, N16000 series, 1U4500, 1U4600.
Please refer to the following link:
Stackable User Guide for N5200Pro / 1U4500 Series
http://esupport.thecus.com/support/index.php?_m=downloads&_a=viewdownload&downloaditemid=48
Stackable User Guide v1.1 for N5200PRO/1U4500/N7700/N8800
http://esupport.thecus.com/support/index.php?_m=downloads&_a=viewdownload&downloaditemid=141
How to Stack Thecus NAS Devices
http://esupport.thecus.com/support/index.php?_m=downloads&_a=viewdownload&downloaditemid=306
Stackable FAQs
1.When the customer sets up stackable mode, this must be in iSCSI mode, is this right? Can stack up to 5 boxes is this right?
Ans: The host NAS could connect up to five Thecus NAS boxes via iSCSI protocol.
2.Is there a total capacity limit when used in stack mode?
Ans: The old stackable guide, http://www.thecus.com/download/manual/Stackable_V11_EN.pdf , indicates 20 TB. It was talking about installing 1 TB drive in five N5200PRO though. Please read new stackable guide, http://www.thecus.com/download/howtoguide/HowtoStackThecusNAS.pdf , currently we have 2TB single drive and N8800, so the overall capacity could be doubled to 40 TB and even more.
3.When you stack all 5 units together, does this show as one network share with the total capacity of all 5 boxes?
Ans: In short, an iSCSI volume on the target NAS could be mounted as a share folder on the host NAS. It means the folder capacity is bounded to the iSCSI volume size. A client computer could reach the host NAS via IP or host name, and then many share folders could be found, some are in host NAS and the other are from target NAS boxes.
4.If one box was to fail what would happen to the network share? Would if fail? Would any data still be accessible? If so, how?
Ans: In case target NAS #3 failed, NAS admin could receive email notification or other alarms, if they are correctly set and configured in advance. However, for client computers, they just found some share folders failed to access.
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Disk roaming - Can I shift my RAID5 from N4100 to N4100+ or N4100...
N4100Pro doesn't support disk roaming from N4100/N4100+, but N4100+ supports disk roaming from N4100. That means if your N4100 was damaged, you can shift your disk to N4100+.
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Could not map a network drive in Windows XP
You may have problems to map a network drive in below conditions.
- The network folder is currently mapped using a different user name and password. To connect using a different user name and password, first disconnect any existing mappings to this network share.
- The mapped network drive could not be created because the following error has occurred: Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again.
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